Black leaders in banking: Q&A with Wells Fargo’s Kristy Fercho

By Wells Fargo, Word in Black Q: Can you describe your role at Wells Fargo? A: I lead Diverse Segments, Representation and Inclusion (DSRI) and Home Lending for Wells Fargo. As the leader of DSRI, I am responsible for integrating diversity, equity, and inclusion (DE&I) into every aspect of the company’s business and delivering marketplace and workplace outcomes by developing products and services for customers from underserved communities. In this capacity, I also serve on the Wells Fargo Operating Committee. In Home Lending, I oversee one of the nation’s leading combined home lenders and servicers, managing a team of mortgage professionals in sales, operations, servicing, capital markets, portfolio management, and related business, risk management, and supporting functions. Our work on diversity, equity, and inclusion is a long-term commitment, and I am very proud to be leading a dedicated team that is committed to driving positive outcomes for our employees and communities. Q: What would you say is the best part of the work you get to do? A: The best part of my role in Home Lending is the privilege I have of helping people achieve the American dream. Homeownership is still the single largest financial purchase that most people...