Who is Stephen Mutana, MTN Uganda’s General Manager Mobile Financial Services?


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By Our Reporter  After working with teams in Customer Operations across 21 countries at the MTN Group level, Stephen Mutana returned to Uganda early this year, to head the Mobile Financial Services Division at MTN Uganda. Mutana worked in South Africa at the MTN Group, as the General Manager Customer Experience and is now part of the Sixteen-member Leadership team that runs the leading telecom company and largest taxpayer in Uganda. Mutana has 18 years’ work experience in the Telecom industry in several Senior management roles, inclusive of MTN Group General Manager Customer Experience, MTN Uganda General Manager Customer Operations, MTN Uganda Senior Manager Strategy and Planning MTN Uganda Quality Assurance Manager and prior to joining the telecom industry, worked with Unilever as a Brand Manager and Factory Manager. Mutana graduated with an Upper Second-class degree in Bio-Chemistry and Chemistry from Makerere University, did his Masters of Business Administration (Finance) at the University of Leeds, United Kingdom under the Chevening Scholarship program and is a graduate of several leadership certification programs. As the MTN Group General Manager Customer Experience, Mutana ensured the MTN Group offered the best Customer experience in MTN’s 21 operating markets. During his tenure, the largest Customer...