Dallas Water Utilities offers payment plans to customers with past due accounts

(Special to The Dallas Examiner) – In March, Dallas Water Utilities implemented DallasGo, the new online payment platform. During the transition, water service interruptions and late fees were not applied, and customers could make payments using the new online payment platform or the other payment options available. Currently, 26% of DWU customers have past due balances of more than 60 days. The average past due balance is $127.  However, starting Sept. 18, customer accounts that are past due and do not have a payment plan in place will be subject to disconnection and late fees for non-payment. Related Stories DWU has committed to working with customers to set up a payment plan. Customers that have past due balances of more than 60 days can email dwupaymentplan@dallas.gov for assistance with establishing up to a six-month payment plan. Operation WaterShare provides assistance to customers who are facing financial hardship. DWU customers have various options for making payments. Payments can be made online by registering for a user profile on DallasGo at Dallas.gov/DallasGo or using the Guest Pay feature to make a convenient one-time payment. Payments can also be made by mail, by phone at 214-651-1441, in person at Dallas City Hall, at...