Home Affairs Ministry Has The Public Suffering

The Ministry of Home Affairs has the public suffering. They do not respond to emails , calls, or the door when customers try reaching out. You can see there are staff inside walking around and eating, but after ringing the door for 30 mins, nobody would answer. Nobody knows the status of their citizenship applications. Nobody knows what’s going on. It’s been over a year since I’ve been traveling back and forth to drop off my receipt to process the certificate for citizenship but I am yet to get anyone to assist.  I luckily found a police officer on a Thursday to accept the receipt, and when I called to follow up someone finally answered only to advise me that I need to come back to pick up the receipt because public days are on Fridays not Thursdays. Even after I explained the number of attempts I’ve made to get this done, they never acknowledged the situation and asked that I come back for it because this is not the way the process works. I went back up 4 times after that. I stood by the door along with so many other customers outside filled with frustration. Nobody came through...