‘I Feel Even More Betrayed’: Chase Denies Fraud Claim of Man Who Lost $142K to Scammer, Claims He Verbally Confirmed Transfer But Must Get Subpoena to Access Recording

A New Jersey man who lost the entirety of his life savings to a phone scammer said that Chase Bank refused to reimburse him and did nothing to help him resolve the matter after he filed a fraud claim. Kosmo Alexandrou reported that he lost $142,500 to a scam that all started with a pop-up message on his computer in May 2023. According to NJ.com, the pop-up told him his computer had been compromised and directed him to dial a Microsoft customer support number. Chase Bank ATMs (Credit: Stock Pexel Photo/Photo by Jan van der Wolf) He called and thought the person on the other line was a Microsoft representative helping him secure his personal information. That individual convinced Alexandrou that his laptop and banking information had been compromised and instructed him to download software that would “protect his computer,” and safely transfer funds from his bank account to a cryptocurrency account he would create on the 76-year-old’s behalf. “Mr. Alexandrou stated he did not give (the agent) his Chase account number or login but stated they already had all the information and completed the transaction on his behalf,” Alexandrou’s police report stated. After realizing he was a victim of...