La Clery Minibus Drivers Get Customer Service Training

The La Clery Minibus Association drivers have completed a comprehensive four-day customer service training program, to enhance service quality for commuters. The National Research and Development Foundation (NRDF) conducted the training at its La Clery location daily from 9 am to 2 pm. There were two sessions, each lasting two days, for each of two groups of drivers. President of the La Clery Minibus Association, Murchel Hippoyle, highlighted the drivers’ unanimous decision to undergo the training, demonstrating their commitment to improving service quality. “This training is a crucial step in ensuring that our drivers are well-equipped to provide exceptional service,” Hippoyle stated. He also emphasized the importance of budgeting and business skills for minibus operators. The recently concluded training program covered various essential topics tailored to the minibus sector. These included Customer Service and Public Transportation, the Importance of Customer Service in the Minibus Sector, the Benefits of Effective Customer Service, Bus Operators’ Customer Interactions, Stress Management, Handling Customer Complaints, and Budgeting. By focusing on those critical areas, the La Clery Minibus Association aims to enhance the overall passenger experience and address any challenges drivers face in their daily operations. The article La Clery Minibus Drivers Get Customer Service Training...