American Airlines CEO pledges to ‘rebuild trust’ after removal of Black passengers

In the wake of allegations of racial discrimination by three Black passengers, American Airlines CEO Robert Isom has committed to addressing and rectifying the incident.In a letter sent to airline employees on Tuesday, Isom expressed his disappointment and outlined steps the airline will take to combat discrimination and rebuild trust.The incident involved three Black passengers who were removed from a flight over complaints of “offensive body odor.” This led to a lawsuit filed in federal court last month, alleging racial discrimination.The passengers, who were on a flight from Phoenix to New York, did not know each other and appeared to be the only Black individuals on the plane. The complaint noted that no mention of an offensive odor was made on a previous flight they took from Los Angeles to Phoenix.Isom addressed the incident in his letter, stating, “I am incredibly disappointed by what happened on that flight and the breakdown of our procedures. We fell short of our commitments and failed our customers in this incident.” He announced that the employees involved would be placed on leave pending an investigation.The lawsuit claims the passengers were discriminated against due to their race, with one of the plaintiffs, Emmanuel Jean Joseph,...