Red Lobster Scrambles After Customer Told to Return Moldy Meal in Trash Bag

A woman claimed she requested a refund from Red Lobster after receiving food that was visibly moldy, yet the restaurant's staff bizarrely instructed her to bring her own household garbage to validate her complaint. TikTok user Dr. Kennedy detailed her experience, ordering a seafood boil via Uber Eats on October 4. To her dismay, the food was “gray, slimy, and had greenish patches.” Feeling unwell, she contacted the restaurant for a full refund, but the manager asked her to submit photos first. Upon following up, Kennedy was directed to the general manager, who insisted on inspecting the meal in person.Despite her protests, she was told to bring her trash, even mentioning it contained dirty diapers. In a now-viral video, she returned to the restaurant with a bag of waste. She eventually received her refund, and after reporting to corporate, both the CEO and Director of Operations reached out, offering profuse apologies and gift cards. (Photo: TikTok/Dr.Kennedy)