Telehealth’s role in expanding access to health services

The Department of Health and Human Services defines telehealth as access to a health care provider without an in-person office visit. Telehealth expands health care access by making services more convenient and available to those with limited mobility, in rural or underserved areas, or with busy schedules. Telehealth has brought significant improvements, specifically in the behavioral health space. Post-COVID-19 pandemic research has shown that 55% of mental health appointments are being conducted remotely. Telehealth has emerged as a valuable tool in reducing social determinants of health (SDOH) barriers, such as transportation challenges and competing personal priorities. By removing the need for extensive travel, time off work or arranging childcare, patients can attend appointments from wherever convenient for them, leading to increased access and continued care. As a nonprofit managed-care organization, CareSource Indiana provides members with access to Teladoc, a platform connecting patients with board-certified doctors anywhere, 24/7. Teladoc can be used for many common health concerns including, but not limited to, cold and flu, sore throat, allergies and sinus issues. Patients 17 years and older may also use Teladoc to connect with a therapist or prescriber seven days a week from 7 a.m.-9 p.m. to address behavioral health concerns including...