White Female Jewelry Worker Breaks Black Man’s Watch, Calls Security Instead of Owning Up

A video trending on social media reveals a discord in a Philadelphia mall, where a watch store employee summoned security on a Black customer after allegedly damaging his watch and claiming she couldn't fix it.The footage captures the customer’s encounter with a female staff member and mall security personnel inside the Willow Grove Park shopping center. During his interaction with a young security officer, the customer notes he only sought a new battery for his watch.Post-replacement, the employee admitted she couldn’t replace the watch cover and told him to leave without charge. Expressing his intention to bill the store if he sought repairs elsewhere, the staff member responded she could send the watch for external servicing, which the customer declined.Subsequently, the employee requests security for assistance as she breaks into tears, prompting a bystander to question her distress. The video draws reactions, with many criticizing the escalation to security for a solvable dispute. (Photo: TikTok/Vipetv)