Starbucks In Trouble: Virginia Woman's Disturbing Encounter Over Ice Water While Her Husband Was Having A Medical Crisis

On March 30, Kevin Key and his wife were en route to a comedy show at Richmond's Short Pump Town Center when he exhibited alarming signs of Stage 4 kidney failure. “He started sweating, saying he didn’t feel well,” recounted his wife, Nelisa Key. Recognizing the urgency, she sprinted to a nearby Starbucks for ice water, leaving her husband struggling behind.While sympathetic patrons allowed her to cut the line, a barista dismissed her pleas, insisting on adherence to the line policy. “We just need water quickly,” she cried, but was met with indifference. In desperation, she rushed to the Capital One Cafe, where an employee promptly provided the needed water. “She was so kind,” Nelisa recalled. Kevin soon felt relief.Starbucks later issued an apology but faced criticism for prioritizing policy over humanity.